Frequently Asked Questions
🎁 What comes with the gift?
Each order includes a luxury gift box, the necklace of your choice, a printed message card, and soft velvet insert — all beautifully packaged and ready to give.
📦 When will I receive my order?
📍 Domestic US Shipping Times:
  • Standard (UPS & USPS): 2–5 business days (excluding Sundays)
  • Priority (FedEx): 1–2 business days (excluding Sundays)
🌎 International Shipping Times:
  • Canada Standard (UPS): 5–10 business days
  • Europe/International Standard (UPS): 5–12 business days
    Note: Shipping to Greenland may take longer
  • Europe/International Priority (FedEx): 2–5 business days
🛠️ Production Time:
ShineOn’s production time is typically:
• 2–3 days for print-on-demand (P.O.D.) products
• 1 day for pre-designed items
🛡️ Is your jewelry safe for sensitive skin?
Yes! All our pieces are made from high-quality materials like stainless steel and 14k white gold, which are hypoallergenic and safe for sensitive skin.
📸 Will the gift look exactly like the pictures?
Yes! Each order comes beautifully packaged with the exact gift box, jewelry, and printed message card shown in the photos.
🔁 What if the recipient doesn’t like it?
No worries. We offer 30-day returns or exchanges. Your happiness is our priority!
Luna Knot Jewelry
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