FAQs
Frequently Asked Questions (FAQs)
Welcome to the LunaKnot Help Center! If you have any questions, you might find the answer below.
Still need help? Email us at supportlunaknot@gmail.com — we’re here for you 💌
📦 Orders & Shipping
Q: Where do you ship from?
A: Most of our products are shipped directly from our US-based fulfillment partner.
Q: How long will my order take?
A: Orders are usually processed within 1–3 business days. After shipping, delivery takes:
– 🇺🇸 USA: 3–8 business days
– 🌍 International: 7–20 business days
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. You can also track your order here.
🎁 Products & Customization
Q: Can I customize the message card or gift box?
A: Absolutely! Most of our jewelry includes a heartfelt message card. If you’re ordering a customizable item, options will appear before you add to cart.
Q: What materials do you use?
A: Our jewelry is made from high-quality stainless steel or 14k white gold over stainless steel, and set with premium cubic zirconia stones (unless stated otherwise).
🔁 Returns & Exchanges
Q: Can I return or exchange an item?
A: Since most of our items are custom-made, we only accept returns for damaged or defective products. If there’s an issue, please email us within 7 days of delivery.
Q: What if my item arrives damaged?
A: We're so sorry! Please send a photo of the issue to supportlunaknot@gmail.com, and we’ll send a replacement right away.
💳 Payments & Security
Q: What payment methods do you accept?
A: We accept major credit cards, PayPal, and secure checkout options like Apple Pay and Google Pay.
Q: Is your website secure?
A: Yes! LunaKnot uses secure SSL encryption to protect your personal and payment info.
❓ Still have a question?
Please feel free to contact us anytime at supportlunaknot@gmail.com — we typically reply within 24 hours (or faster!).